Activity

3c.A1

(Domain 3)

May We Serve You? Customer Service Review

Assess your agency’s customer service orientation. How is your agency doing regarding customer service? Talk with clients, foster parents, and community service providers. Consider a formal survey.

Review the materials you provide to clients for readability and helpfulness. Check the readability of your documents by simply using Microsoft Word’s built-in functions that appear after you spell-check a document.

What aspects of your customer service could your agency improve?

Develop and implement a plan to improve your agency’s customer service.

GOAL:

To assess your agency’s customer service, and then develop and implement a plan for continuous improvement.

RELEVANT FOR:

  • Executive
  • Middle Manager

APPROVAL or SUPPORT needed.