Assess your agency’s customer service orientation. How is your agency doing regarding customer service? Talk with clients, foster parents, and community service providers. Consider a formal survey.
Review the materials you provide to clients for readability and helpfulness. Check the readability of your documents by simply using Microsoft Word’s built-in functions that appear after you spell-check a document.
What aspects of your customer service could your agency improve?
Develop and implement a plan to improve your agency’s customer service.